An Analysis of The Perceived Factors Impacting Employee Satisfaction and Retention in Saudi Arabia’s Higher Education Sector


  • Abdullah Mulfi Alharthey School of Business and Economics UPM, Malaysia
  • Yee Choy Leong School of Business and Economics UPM, Malaysia
  • Mohd Fuaad Said School of Business and Economics UPM, Malaysia
  • Choo Wei Chong School of Business and Economics UPM, Malaysia



employee satisfaction, employee retention, educational sectors, Saudi Arabia


The purpose of the study is to examine the factors that are perceived to have an impact on employee satisfaction and retention. This study employed a survey approach in order to gain the respondents' perceptions of the study. The target respondents of this study are academicians in the educational sector in Saudi Arabia. The source of the sampling based on the Saudi Ministry of Higher Education. A total of 384 respondents participated in this study, and the collection of the data was based on a stratified probability sampling technique. To address the research objectives, the study employed PLS-SEM to test the hypotheses of the study. The study has found that work engagement, co-worker relationships, and a supportive work environment are key to employee satisfaction in the educational sector in Saudi Arabia. Meanwhile, the working environment, perceived organizational support, and a supportive work environment are key to employee retention.

Author Biographies

Abdullah Mulfi Alharthey , School of Business and Economics UPM, Malaysia

Abdullah Mulfi S Alharthey, School of Business and Economics, UPM. Alharthey Abdullah is a Ph.D. candidate in the field of business economics at the School of Business and Economics, University Putra Malaysia (UPM). He completed Bachelor’s and Master's degrees in Human Resource management at the University of Toledo, USA and Pittsburgh state university, USA. He is currently a lecturer in the Department of Business Economics, Faculty of Economics, Najran University, KSA. He started his career at Najran University since the year of 2010. His research interest areas are Human resource management, Human resource development, Performance management, knowledge management, Learning & development, Talent Management, and Compensation and Benefits.

Mohd Fuaad Said, School of Business and Economics UPM, Malaysia

Mohd Fuaad Said (Dr.) is an Associate Professor at the School of Business and Economics, Universiti Putra Malaysia. He received his BSBA (majoring in Management and Computer Information Systems) from Appalachian State University in North Carolina, his MBA from Rensselaer Polytechnic Institute in New York, and his Ph.D. from the Graduate School of Management, Universiti Putra Malaysia. His current research topics include organizational innovativeness and innovations in mobile telecommunications and broadband technologies.

Choo Wei Chong, School of Business and Economics UPM, Malaysia

Dr Choo Wei Chong is an Associate Professor at the School of Business and Economics, Universiti Putra Malaysia (UPM). He is currently the head of the Laboratory of Computational Statistics and Operations Research, Institute for Mathematical Research, UPM. His research interests include times series analysis, big data analytics, combining forecasts, volatility forecasting.


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How to Cite

Alharthey , A. M., Leong, Y. C. ., Said, M. F., & Chong, C. W. (2022). An Analysis of The Perceived Factors Impacting Employee Satisfaction and Retention in Saudi Arabia’s Higher Education Sector. Advances in Social Sciences Research Journal, 9(6), 19–43.