The Effect Of Health Service On Patient Satisfaction In Haji Hospital, Medan City


  • Nidya Andani Students for Masters Program in Public Health Sciences, Helvetia Health Institute
  • Mappeaty Nyorong Lecturer of Master of Public Health Science Study Program, Helvetia Health Institute
  • Asriwati . Lecturer of Master of Public Health Science Study Program, Helvetia Health Institute



Quality of health services, patient satisfaction, SPSS, Haji Hospital-Medan


The study aimed to determine the effect of quality and the dominant variables affecting service on patient satisfaction at the Haji Hospital-Medan in 2020. Quantitative research was conducted through a survey analytic research approach with a cross sectional study approach. Test through logistic regression on independent variables, namely; Reliability, Responsiveness, Assurance, Empathy and Tangible from the questionnaire data of respondents as many as 80 samples. The results showed that there was a significant effect of service quality on patient satisfaction from four variables, namely; the reliability of the p value is 0.000 (p <0.05), the responsiveness of the p value is 0.038 (p <0.05), the empathy p value is 0.016 (p <0.05), the tangible p value is 0.001 (p <0.05). The assurance variable, there is no effect of the quality of health services on patient satisfaction with a p value of 0.696 (p> 0.05). The dominant variable affecting patient satisfaction is the variable of empathy with an odds ratio of 0.2120.


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How to Cite

Andani, N. ., Nyorong, M. ., & ., A. (2021). The Effect Of Health Service On Patient Satisfaction In Haji Hospital, Medan City. Journal of Biomedical Engineering and Medical Imaging, 8(4), 14–23.