Ambidexterity and Organizational Resilience of Telecommunication Firms in Port Harcourt, Rivers State

Abstract

This study examined the relationship between ambidexterity and organizational resilience among telecommunication firms operating in Port Harcourt, Rivers State. Cross sectional research design was adopted in studying the four selected telecommunication firms. The number of respondents engaged for this study is forty (40) functional unit managers at the head offices of the firms studied. From the field survey, we retrieved and analyzed forty (40) copies of questionnaire using Spearman’s Rank order correlation coefficient statistical tool which was adopted in order to determine the relationship existing between the variables. The findings reveal that the dimensions of ambidexterity namely; exploration and exploitation exhibited significant relationship with organizational resilience. We then concluded that organizations that are ambidextrous in their leadership, structures/designs and in the utilization of dynamic capabilities possessed are resilient. This gave rise to our recommendation that organizations operating in this era of stiff competition should adopt exploitative and explorative strategies so as to effectively utilize their current competencies as well as being strategically positioned to take advantage of opportunities in the business environment in order to remain competitive and resilient.