Archives of Business Research

Robotic Service Quality Success in Increasing Purchase Intention and Customer Satisfaction: A Study of Five-Star Hotels in Egypt

Wageeh A. Nafei, Nile M. Khanfar, Bahaudin G. Mujtaba — Sun, 12 Jan 2025 00:00:00 +0000

The objective of this research is to examine the role of potential robotic service quality (RSQ) in increasing purchase intention and customer satisfaction. To assess RSQ and customer satisfaction, we adopted a sampling method to collect data from customers at five-star hotels in Egypt. A total of 300 responses confirmed that automation, personalization, efficiency, and precision significantly and positively influenced purchase intention and customer satisfaction. It is imperative to understand how RSQ may affect customer attitudes and behaviors. RSQ can also be integrated into e-service to present a broader perspective on the quality of web-based services. RSQ can be applied to relevant industries and organizations that extensively use service robots to provide customer service. RSQ can help providers address the advantages and disadvantages of robotic services. RSQ can be a useful tool for them to communicate with service providers to address their appreciation and concerns. The study suggests that five-star hotels in Egypt can improve purchase intention. The study observes that there is a critical shortage of RSQ in Egypt and that a greater understanding of the factors that influence purchase intention is needed.

Does Higher Wages Prevent Workers from Transferring to Other Organizations?

Yasunori Fujita, Chihiro Kaji — Sun, 12 Jan 2025 00:00:00 +0000

The idea that raising wages does not always lead to higher labor productivity has been explored in various works, with pioneering work being Solow (1957), which highlights the importance of technological progress. This was followed by Shapiro and Stiglitz (1984), which demonstrate that excessively high wages can make workers complacent or less motivated, and Blanchard and Summers (1986), which reveal that even with higher wages, productivity does not improve, among others. This paper takes a different approach by developing a theoretical model to explore the possibility of headhunting. Specifically, the model we propose involves external organizations that attempt to recruit workers from the organization in question. We examine scenarios in which wage increases prompt employees to leave for other organizations.

Alternative Measure of Dispersion in the Polar-Radar Chart Methodology for Activity Management

Miguel Angel Pérez-Benedito — Sun, 12 Jan 2025 00:00:00 +0000

Dynamic Activity measured through Averaging periods allows obtaining geometric figures to explain the effects of decision-making on management Activities. The sides of the triangle are perimeter distances whose lengths are tensions of types of management adopted by the companies. The type of management are variations of a kind of management identify by hierarchical ordering of perimeter distances. Measurement of Activities is developed through sufficiency indicators based on angular relationships of each area. Furthermore, intersections of linear equations generated from polar coordinates of triangle vertices, whose tangents are the mean angles of the vertices, form an alternative center of the triangle, which represents an equitable distribution of effects the decision making on financial statements. The manuscript considers its distance to the Cartesian center as a measure of dispersion, improving the estimation models.