Archives of Business Research https://journals.scholarpublishing.org/index.php/ABR <p>ABR is founded by Services for Science and Education (SSE) United Kingdom where it is strongly believe that excellence in research is the key to benefiting academics, businesses, societies and other relevant stakeholders at local, national, regional and international levels.</p> ScholarPublishing on behalf of Services for Science and Education, United Kingdom en-US Archives of Business Research 2054-7404 Beyond Rational Systems: Managing Organizational Conflicts From Pluralistic, Open Systems and Stakeholder Perspectives https://journals.scholarpublishing.org/index.php/ABR/article/view/10437 <p>This paper examines organizational conflict in the context of rationalist, pluralist, open systems and stakeholder approaches. It argues that the prevailing rational and unitary approaches which dominate organizational analysis are inadequate theoretical tools for understanding the dynamics of organizational conflicts in a pluralistic society. Methodologically, the research approach is built on&nbsp;&nbsp; meta-synthesis. A meta-synthesis&nbsp;is a research approach that brings together qualitative data to form a new interpretation of a research field. &nbsp;From this approach, the paper critically examines three of the dominant approaches in organizational theorizing (the rational, pluralist and open systems perspectives) and their implications for understanding and managing organizational conflict. A synthesis of the literature combines the three perspectives to propose a framework for managing conflicts in organizations. The paper suggests that the open system perspective, in line with a pluralist perspective, is an appropriate framework for studying the relationship between stakeholder management and conflict management and for understanding the dynamics and the forces shaping conflicts in organizations. A stakeholder approach for understanding interests and sources of organizational conflicts is presented including stakeholders’ sources of power and legitimacy. Finally, a framework encompassing strategies for managing organizational conflicts by applying principles of stakeholder management are suggested.</p> Martins IYAMABHOR John, O. OGBOR Onome Precious AWOSIGHO Copyright (c) 2021 Martins IYAMABHOR, John, O. OGBOR, Onome Precious AWOSIGHO http://creativecommons.org/licenses/by/4.0 2021-07-19 2021-07-19 9 7 23 43 10.14738/abr.97.10437 IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT: THE EFFECT ON PATIENT SAFETY CULTURE, SERVICE QUALITY, AND ITS IMPACT ON PATIENT SATISFACTION AND PRIVATE HOSPITAL PERFORMANCE IN MANADO CITY https://journals.scholarpublishing.org/index.php/ABR/article/view/9847 <p>The purpose of this research is to determine the effect of implementation of Total Quality Management (TQM) on patient safety culture, service quality, patient satisfaction, and hospital performance. This research conducted in private hospitals in Manado City which are: GMIM Pancaran Kasih Hospital, Advent Hospital, Sitti Maryam Hospital, and Siloam Hospital. The research approach used in this research is quantitative approach.</p> <p>The population in this research is the inpatients. Data collection technique conducted by questionnaires, documentation and observation. The sampling technique used in this research is saturated sampling (census). Data analysis conducted by using path analysis with the using SPSS ver. 25.</p> <p>The result of this research shows that the implementation of Total Quality Management impacted positively significantly on patient safety culture, the implementation of Total Quality Management impacted positively significantly on hospital service quality, the implementation of Total Quality Management impacted insignificantly on patient satisfaction, the implementation of Total Quality Management impacted positively significantly on hospital performance, Patient Safety Culture impacted positively significantly on patient satisfaction, Patient Safety Culture impacted positively significantly on hospital performance, Service Quality impacted positively significantly on hospital performance, Hospital Performance impacted positively significantly on hospital performance, and Patient Satisfaction impacted positively significantly on hospital performance.</p> Jessy Jousina Pondaag Paulus Kindangen Hendra N. Tawas Jacky Sigfried Beatrix Sumarauw Copyright (c) 2021 Jessy Jousina Pondaag, Paulus Kindangen, Hendra Novi Tawas, Jacky Sigfried Beatrix Sumarauw http://creativecommons.org/licenses/by/4.0 2021-07-22 2021-07-22 9 7 44 58 10.14738/abr.97.9847 DETERMINANT OF SAFETY AND WORKPLACE SAFETY IN WORK ENVIRONMENT PT. PERUSAHAAN LISTRIK NEGARA (PERSERO) SULUTTENGGO AREA https://journals.scholarpublishing.org/index.php/ABR/article/view/10312 <p>The purpose of this research is to examine the impact of organizational characteristics, and individual characteristics on physical environment component, psychosocial component, and behavior component toward workplace safety and health in PT. PLN (Persero) Suluttenggo area. The object of this research is permanent employees or outsourcing employees in PT. PLN (Persero) Suluttenggo Area.</p> <p>Research Design used in this research is survey research, in which the sample collected by distributing questionnaires to 50 permanent employees and outsourcing employees that already worked as work partner of PT. PLN (Persero) Suluttenggo Area. As for the analysis instrument is using partial least squares (PLS).</p> <p>The result shows that organizational characteristic has a positive influence on the components of work environment, either physically or psychosocially; and on behavior as well as the workplace health and safety. On the other hand, individual characteristic doesn’t have an influence. The result of this research also shows that only the individual behavior that has a positive influence on workplace health and safety, while physical work environment does not, meanwhile psychosocial component has a negative influence on workplace health and safety.</p> Genita Gracia Lumintang Paulus Kindangen Adolfina - Copyright (c) 2021 Genita Gracia Lumintang, -, Mrs http://creativecommons.org/licenses/by/4.0 2021-07-09 2021-07-09 9 7 1 22 10.14738/abr.97.10312