Moderating Effect of Self-Efficacy on Cognitive, Emotional and Social Intelligence Towards Job Performance in Banking Industry

Authors

  • Jamak Amrollahifar School of Business and Economics, UPM, Malaysia
  • Mass Hareeza Ali School of Business and Economics, UPM, Malaysia
  • Zuraina Dato Mansor School of Business and Economics, UPM, Malaysia
  • Nor Siah Jaharuddin School of Business and Economics, UPM, Malaysia
  • Guo Yajie Guangzhou Collage of Technology and Business

DOI:

https://doi.org/10.14738/assrj.106.14789

Keywords:

Job performance, Cognitive intelligence, Emotional intelligence, Social intelligence, Self-efficacy, Local commercial banks

Abstract

 Although the services sector is one of the sectors that anchored the country’s economy growth in 2019 in Malaysia, this sector lacks in growth and need to be pushed for greater productivity. Particularly, financial sector has the most contribution to the service sector. Meanwhile, the banking sector of Malaysia has gone through profound and rapid changes in the last few years. This study aims to examine the moderating effect of self-efficacy on the relationship between cognitive, emotional and social intelligence towards job performance in the Malaysian local commercial banks using survey data obtained from 436 employees. The Partial Least Square method is employed to study the link. The findings indicate that self-efficacy moderates the relationship between cognitive and emotional intelligence towards job performance. Nevertheless, contrary to the claims of scholars, the study finds no evidence of any moderation effect of self-efficacy on the relationship between social intelligence towards job performance. Limitation and suggestion for the future research are also discussed.

Downloads

Published

2023-06-14

How to Cite

Amrollahifar, J., Ali, M. H., Mansor, Z. D., Jaharuddin, N. S., & Yajie, G. (2023). Moderating Effect of Self-Efficacy on Cognitive, Emotional and Social Intelligence Towards Job Performance in Banking Industry. Advances in Social Sciences Research Journal, 10(6), 147–171. https://doi.org/10.14738/assrj.106.14789

Issue

Vol. 10 No. 6 (2023): Advances in Social Sciences Research Journal

Section

Articles

License

Copyright (c) 2023 Jamak Amrollahifar, Mass Hareeza Ali, Zuraina Dato Mansor, Nor Siah Jaharuddin, Guo Yajie

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Authors wishing to include figures, tables, or text passages that have already been published elsewhere are required to obtain permission from the copyright owner(s) for both the print and online format and to include evidence that such permission has been granted when submitting their papers. Any material received without such evidence will be assumed to originate from the authors.