Abadi, Indra, School of Economics, STIE Bongaya YPBUP Makassar, Indonesia

• Archives of Business Research Vol. 6 No. 11 (2018): Archives of Business Research - Articles
  A structural model of total quality management, kaizen, operational performance on service quality and patient satisfaction
  Abstract  PDF  A structural model of total quality management, kaizen, operational performance on service quality and patient satisfaction