Quality Assurance and the Role of SERVICOM in Effective Service Delivery: A Case Study of Obafemi Awolowo University, Nigeria

Authors

  • C.O. Ajila
  • Cleopatra O. Ibukun

DOI:

https://doi.org/10.14738/assrj.83.9855

Keywords:

Quality Assurance, SERVICOM, Effective Service Delivery

Abstract

The paper succinctly looks at what quality assurance is. It further examines factors militating against assurance of quality and factors responsible for improving quality assurance. The second Section of the paper addresses effective service delivery and qualities of a good service provider. The third Section looks at SERVICOM and its role in effective service delivery. Obafemi Awolowo University is used as a Case Study. The paper concludes with recommendations for the sustenance of standards in Obafemi Awolowo University.

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Published

2021-03-28

How to Cite

Ajila, C. ., & Ibukun, C. O. (2021). Quality Assurance and the Role of SERVICOM in Effective Service Delivery: A Case Study of Obafemi Awolowo University, Nigeria. Advances in Social Sciences Research Journal, 8(3), 344–351. https://doi.org/10.14738/assrj.83.9855

Issue

Vol. 8 No. 3 (2021): Advances in Social Sciences Research Journal

Section

Articles

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