Behavioural Intention of Dentists in Using Industrial Revolution 5.0 Technology In Dental Services: A Qualitative Study in Klang Valley, Malaysia

Authors

  • Siti Zaffira Sheik Ali Health AZ Sdn Bhd, Malaysia
  • Nurul Farhana Mohd Nasir Arshad Ayub Graduate Business School, Universiti Teknologi MARA (UiTM), Malaysia
  • Nurul Athira Rosli Tricor Shared Services Sdn Bhd, Malaysia
  • Muhammad Faqih Hashim BX Group Sdn Bhd, Malaysia
  • Sharizan Sharkawi Arshad Ayub Graduate Business School, Universiti Teknologi MARA (UiTM), Malaysia

DOI:

https://doi.org/10.14738/assrj.112.2.16412

Keywords:

Industrial Revolution 5.0, dentist, behaviour intention, Malaysia

Abstract

The adoption of Industrial Revolution 5.0 (IR 5.0) technology has been a significant development in the dental industry, promising to improve patient outcomes, streamline workflows, and enhance the overall quality of dental services. However, the uptake of this technology among dentists has been slow. This paper aims to explore the behaviour intention of dentists in using IR 5.0 technology in their dental services, by examining the factors that influence their decision making. Semi-structured interviews were conducted with 5 dentists working in the private dental clinics in Klang Valley, Malaysia. The findings suggest that the dentists' intention to adopt the technology is driven by internal factors such as performance expectancy, financial, effort expectancy, sentiments; and external factors such as facilitating conditions and social influence. The results highlight the need to address the barriers and concerns associated with adopting new technologies in the dental industry.

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Published

2024-03-06

How to Cite

Ali, S. Z. S., Nasir, N. F. M., Rosli, N. A., Hashim, M. F., & Sharkawi, S. (2024). Behavioural Intention of Dentists in Using Industrial Revolution 5.0 Technology In Dental Services: A Qualitative Study in Klang Valley, Malaysia. Advances in Social Sciences Research Journal, 11(2.2), 212–227. https://doi.org/10.14738/assrj.112.2.16412

Issue

Vol. 11 No. 2.2 (2024): Advances in Social Sciences Research Journal

Section

Articles

License

Copyright (c) 2024 Siti Zaffira Sheik Ali, Nurul Farhana Mohd Nasir, Nurul Athira Rosli, Muhammad Faqih Hashim, Sharizan Sharkawi

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