Impact of Transformational Leadership on Organizational Commitment and Service Quality in Hospitality Sectors

Authors

  • Amal Hamoud Alkhaldi MSU, Graduate School of Management, Management and Science University, Malaysia
  • Alyaa Afifah Abu Talib Graduate School of Management, Management and Science University, Malaysia

DOI:

https://doi.org/10.14738/assrj.1210.19365

Keywords:

Transformational Leadership, Organizational Commitment, Service Quality, Hospitality Sector, Employee Commitment, Leadership and Quality Interaction, Leadership Impact on Performance, Employee Commitment and Service Quality, Role of Leadership in Performance Enhancement, Mediating Role of Organizational Commitment

Abstract

This study investigates the effect of transformational leadership (TFLD) on organizational commitment (OC) and service quality (SQ) in the hospitality sector. The study explores how transformational leadership influences employee commitment and how this commitment, in turn, affects service quality. The results reveal that TFLD significantly improves both OC and SQ, with OC acting as a mediator in the relationship between TFLD and SQ. The study contributes to a better understanding of leadership’s role in improving service quality within the hospitality industry, particularly in Saudi Arabia.

 

Downloads

Published

2025-10-06

How to Cite

Alkhaldi, A. H., & Abu Talib, A. A. (2025). Impact of Transformational Leadership on Organizational Commitment and Service Quality in Hospitality Sectors. Advances in Social Sciences Research Journal, 12(10), 13–26. https://doi.org/10.14738/assrj.1210.19365

Issue

Vol. 12 No. 10 (2025): Advances in Social Sciences Research Journal

Section

Articles

License

Copyright (c) 2025 Amal Hamoud Alkhaldi, Alya Afifah Abu Talib

Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

Authors wishing to include figures, tables, or text passages that have already been published elsewhere are required to obtain permission from the copyright owner(s) for both the print and online format and to include evidence that such permission has been granted when submitting their papers. Any material received without such evidence will be assumed to originate from the authors.