A Systematic Literature Review of Factors Influencing Satisfaction and Continuance Intention to Use E-Learning Systems in Higher Education

Authors

  • Maha Farhan Alshammari Advanced Informatics Department, Razak Faculty of Technology and Informatics, Universiti Teknologi Malaysia
  • Rasimah Che Mohd Yusoff Advanced Informatics Department, Razak Faculty of Technology and Informatics, Universiti Teknologi Malaysia
  • Hafiza Abas Advanced Informatics Department, Razak Faculty of Technology and Informatics, Universiti Teknologi Malaysia

DOI:

https://doi.org/10.14738/assrj.118.17459

Keywords:

E-Learning, Continuance Intention, Satisfaction, Higher Education, Systematic literature review

Abstract

Electronic learning (e-learning) allows students to access course materials without time or location constraints. While much research has focused on e-learning adoption or acceptance, there is a lack of studies examining students' satisfaction with Continuance Intention (CI) to continue using e-learning systems. This paper conducts a systematic review of existing research on this topic within higher education. An analysis of 34 articles identifies 42 factors influencing students’ satisfaction with CI. The review outlines the models and constructs used in the studies, revealing that many employed the Expectation Confirmation Model (ECM) to assess satisfaction. Key constructs consistently found to significantly impact students' satisfaction with CI include System Quality, Information Quality, Self-efficacy, Service Quality, Perceived Ease of Use, and Perceived Enjoyment.

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Published

2024-08-31

How to Cite

Alshammari, M. F., Yusoff, R. C. M., & Abas, H. (2024). A Systematic Literature Review of Factors Influencing Satisfaction and Continuance Intention to Use E-Learning Systems in Higher Education. Advances in Social Sciences Research Journal, 11(8), 326–346. https://doi.org/10.14738/assrj.118.17459

Issue

Vol. 11 No. 8 (2024): Advances in Social Sciences Research Journal

Section

Articles

License

Copyright (c) 2024 Maha Farhan Alshammari, Rasimah Che Mohd Yusoff, Hafiza Abas

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