Ajila, C.O., and Cleopatra O. Ibukun. “Quality Assurance and the Role of SERVICOM in Effective Service Delivery: A Case Study of Obafemi Awolowo University, Nigeria”. Advances in Social Sciences Research Journal 8, no. 3 (March 28, 2021): 344–351. Accessed April 24, 2024. https://journals.scholarpublishing.org/index.php/ASSRJ/article/view/9855.