LIU, P.; CAI, M. Complaint Response Strategies in Interpersonally Sensitive Phone Interactions in Chinese Service. Advances in Social Sciences Research Journal, [S. l.], v. 7, n. 12, p. 153–180, 2020. DOI: 10.14738/assrj.712.9440. Disponível em: https://journals.scholarpublishing.org/index.php/ASSRJ/article/view/9440. Acesso em: 16 apr. 2024.