MOKHTAR, S.; SJAHRUDDIN, H. An examination of the relationships between customer relationship management quality, service quality, customer satisfaction and customer loyalty: The case of five star hotels. Advances in Social Sciences Research Journal, [S. l.], v. 6, n. 2, p. 528–540, 2019. DOI: 10.14738/assrj.62.6202. Disponível em: https://journals.scholarpublishing.org/index.php/ASSRJ/article/view/6202. Acesso em: 4 may. 2024.