Aseh, Khairi, and Kamal Kenny. “USING A GAPS MODEL IN EXPLAINING THE DARK SIDE OF CUSTOMER RELATIONSHIP MANAGEMENT ON LUXURY HOTEL”. Archives of Business Research 8, no. 7 (July 13, 2020): 25–31. Accessed April 19, 2024. https://journals.scholarpublishing.org/index.php/ABR/article/view/8548.