Pathmananathan, P. Ravindran, and Khairi Aseh. “Identifying How Customer’s Loyalty and Retention Influences Relationship Marketing in A Hotel Industry”. Archives of Business Research 9, no. 6 (June 27, 2021): 141–152. Accessed November 25, 2024. https://journals.scholarpublishing.org/index.php/ABR/article/view/10351.