PONDAAG, J. J.; KINDANGEN, P. .; TAWAS, H. N. .; SUMARAUW, J. S. B. . IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT: THE EFFECT ON PATIENT SAFETY CULTURE, SERVICE QUALITY, AND ITS IMPACT ON PATIENT SATISFACTION AND PRIVATE HOSPITAL PERFORMANCE IN MANADO CITY. Archives of Business Research, [S. l.], v. 9, n. 7, p. 44–58, 2021. DOI: 10.14738/abr.97.9847. Disponível em: https://journals.scholarpublishing.org/index.php/ABR/article/view/9847. Acesso em: 25 apr. 2024.