NJOVO, M.; MAKACHA, C. Service Quality: A Key Determinant of Organisational Competitiveness. Archives of Business Research, [S. l.], v. 3, n. 1, 2015. DOI: 10.14738/abr.31.893. Disponível em: https://journals.scholarpublishing.org/index.php/ABR/article/view/893. Acesso em: 19 apr. 2024.