ASEH, K.; KENNY, K. USING A GAPS MODEL IN EXPLAINING THE DARK SIDE OF CUSTOMER RELATIONSHIP MANAGEMENT ON LUXURY HOTEL. Archives of Business Research, [S. l.], v. 8, n. 7, p. 25–31, 2020. DOI: 10.14738/abr.87.8548. Disponível em: https://journals.scholarpublishing.org/index.php/ABR/article/view/8548. Acesso em: 25 apr. 2024.