KOLI, D. Y.; SULARSO, A.; SARDJONO, S. The Effect of Service Quality on Consumer Satisfaction, Word of Mouth, Brand Trust and Decision to Choose Banking Services at College Employees in the City of Kupang. Archives of Business Research, [S. l.], v. 7, n. 7, p. 21–30, 2019. DOI: 10.14738/abr.77.6781. Disponível em: https://journals.scholarpublishing.org/index.php/ABR/article/view/6781. Acesso em: 28 mar. 2024.