ABADI, I.; HAMING, M.; S., B.; MAHMUD, A. A structural model of total quality management, kaizen, operational performance on service quality and patient satisfaction. Archives of Business Research, [S. l.], v. 6, n. 11, 2018. DOI: 10.14738/abr.611.5590. Disponível em: https://journals.scholarpublishing.org/index.php/ABR/article/view/5590. Acesso em: 14 jul. 2024.