MATEI, D. L. Tools From The "Hat" of an Operational Manager, with an Applied: Case Study. Archives of Business Research, [S. l.], v. 12, n. 3, p. 145–161, 2024. DOI: 10.14738/abr.123.16676. Disponível em: https://journals.scholarpublishing.org/index.php/ABR/article/view/16676. Acesso em: 11 may. 2024.