NOOR RITAWATY. THE EFFECT OF SERVICE QUALITY AND RELATIONAL EFFORTS ON TRANSACTION SATISFACTION, RELATIONAL OUTCOME AND CUSTOMER RETENTION IN RETAIL BUSINESS IN THE CITY OF BANJARMASIN. Archives of Business Research, [S. l.], v. 7, n. 10, p. 113–120, 2019. DOI: 10.14738/abr.710.7252. Disponível em: https://journals.scholarpublishing.org/index.php/ABR/article/view/7252. Acesso em: 22 nov. 2024.