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Archives of Business Research – Vol. 12, No. 1

Publication Date: January 25, 2024

DOI:10.14738/abr.121.16378.

Fahmi, I., & Riyanto, S. (2024). The Effect of Workload and Perception of Organizational Support on Job Satisfaction with Work-Life

Balance as A Mediating Variable in the Shared Services Function of Pt Pertamina (PERSERO). Archives of Business Research, 12(1).

93-117.

Services for Science and Education – United Kingdom

The Effect of Workload and Perception of Organizational Support

on Job Satisfaction with Work-Life Balance as A Mediating

Variable in the Shared Services Function of Pt Pertamina

(PERSERO)

Irfan Fahmi

Faculty of Business Economics (Master of Management)

Mercubuana University Jakarta

Setyo Riyanto

Faculty of Business Economics (Master of Management)

Mercubuana University Jakarta

ABSTRACT

The aim of this research is to determine how workload and the perception of

organizational support impact job satisfaction, as well as how work-life balance acts

as a mediating variable in the Shared Services Function of PT Pertamina (Persero).

The research strategy employed by the author is quantitative in character, as it is

grounded in concrete, objective, quantifiable, logical, and methodical data. Because

it contains samples from every permanent employee of PT Pertamina (Persero) as

well as from the whole population of the Shared Services Function, the study's

sample is known as a saturated sample, or full population. 321 individuals make up

the entire population sample. Structural Equation Modelling (SEM) is a data

analysis methodology that was employed in this work to solve the limitations of the

regression method. The Partial Least Square (PLS) software application is used in

this study's analysis to process the data. Variant Based Structural Equation

Modelling is then used to test the hypothesis and provide a viable model. The results

showed that workload had a negative and significant impact on job satisfaction in

the SS Function of PT. Pertamina (Persero). Job satisfaction with SS Function PT.

Pertamina (Persero) is positively and significantly impacted by employee

perceptions of organizational support. In SS PT Function Pertamina (Persero),

work-life balance is adversely and significantly affected by workload. The

perception of organizational support has a favorable and considerable impact on

work-life balance, as per the SS function of PT. Pertamina (Persero). Work-life

balance and job satisfaction have a somewhat positive association in SS Function

PT. Pertamina (Persero). Work-life balance makes it possible for employee

happiness at PT. Pertamina (Persero), an SS function, to be indirectly impacted by

workload. The SS function PT. Pertamina (Persero) believes that work-life balance

has an indirect effect on satisfaction through organizational support.

Keywords: workload, work-life balance, job satisfaction, and opinions on organizational

support

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Archives of Business Research (ABR) Vol. 12, Issue 1, January-2024

Services for Science and Education – United Kingdom

INTRODUCTION

Every business has human resources, which are seen as assets or resources that are most

important to the organization's short-, medium-, and long-term objectives. The absence of

exceptional human resources will produce issues for the organization as they are essential for

rationality, drive, ability, and skills. Human resources are one of the management components

that must be taken into account in order to achieve organizational goals because they are the

only ones who can engage in, plan, and carry out organizational activities. Because science is

developing at such a quick rate, businesses must have qualified workers who are experts in

their domains. This will enable businesses to progress across multiple disciplines.

In many firms today, job happiness is seen as a crucial factor in employee productivity. The

degree to which people are certain that they are successful and happy in their professions

determines their level of job satisfaction. In this situation, an individual's level of job

satisfaction is greatly influenced by the amount of work they have to do and how supportive

they feel from the company. The quantity of work and the perception of organizational support

both affect how satisfied one is with their job. The level of contentment that employees have

with the jobs they accomplish is known as job satisfaction. In the oil and gas industry, PT

Pertamina (Persero) is a state-owned company. Six distinct subholdings formed in the energy

sector are managed by PT Pertamina (Persero), including the Gas Subholding managed by PT

Pertamina Gas Negara and the Upstream Subholding managed by PT Pertamina Hulu Energi.

Refinery & Petrochemical Subholding is managed by PT Pertamina International Refinery,

while Power and EBT Subholding are both under the control of PT Pertamina Power Indonesia.

Pertamina (Persero) has been performing this crucial function for almost sixty years. The

provision of energy for the daily needs of people in Indonesia and other nations is the focus of

this responsibility. Because many of the employees at PT Pertamina (Persero) have exceptional

skills or capabilities in the oil and gas business in Indonesia and around the world, they are all

regarded as assets of the company as well as assets of the country. Therefore, in order to

promote the growth of the nation, businesses, and general welfare, it is necessary to preserve

employees' job satisfaction and work-life balance. As a division of the Business Support

Directorate, the Shared Services function offers services to several departments within PT

Pertamina (Persero), as well as to all of its subsidiaries and related businesses. These services—

SS Finance, SS Acquisition, SS Asset Management, SS ICT, and SS Human Capital—are housed in

the fifth tower of shared services (SS). Master Data Operations operations, which are converted

into complementary services that support transaction and administrative needs, provide

support for the five towers. Serving consumers by taking into account their demands, providing

value, boosting productivity, utilizing digital technologies, and facilitating a seamless transition

is the main goal of shared services. The standardized and centralized form of data processing

as well as company-proprietary technologies are benefits of sharing services. Prior studies by

Ram Paudel (2022) demonstrated that raising employee satisfaction with their work was

significantly impacted by the quantity of labor and the perception of support received. The

success of this initiative will depend on efforts to enhance workload, sense of support, and

work-life balance. at the end, this will affect job satisfaction at PT Pertamina's (Persero) Shared

Services (SS) function. The Job Satisfaction Scale of PT Pertamina (Persero) Function (SS) is

described as follows: